BrainBox not working again (issue with sync server recently?) #98165

https://thebrain.zendesk.com/agent/tickets/98165

Hello Bob,

Thank you for reaching out and for the detailed description, much appreciated.

The BrainBox indexing notification can usually be cleared without issue, so I’d suggest dismissing that first just to eliminate it as a variable.

For the problem where adding a URL no longer works, could you clarify a little more about what you’re seeing?

For example:

• When you add a URL, does it appear in BrainBox at all (even briefly), or nothing happens?
• Do you get an error message, or does it look like it succeeded but the link never shows up?

We did have some temporary sync server issues earlier today, so if your most recent attempt was during that time, it may have been related. Could you please try again now and let us know if the issue persists?

If it continues, a short screen recording replicating the steps would be very helpful for us to narrow this down.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John