Reports Attachments and Trim pathway ISSUE #98579

https://thebrain.zendesk.com/agent/tickets/98579

Hello Sheena,

Thank you for reaching out, and for letting us know that sync is working on your iPhone and iPad but not on your Mac.

The message you mentioned about a “pathway that is too long” and the attachment report showing 0 results shouldn’t normally appear together, so we’d like to take a closer look at what’s happening.

Could you please send us your Output.log file right after you see that message again? You can find it by opening Help › Open Log Directory from the top menu in TheBrain and attaching the file named Output.log.

Please also check your version number under Help › About TheBrain on iOS. If on TB15 macos, if it isn’t the latest build, go to Settings › Device › Update Channel › Alpha and switch to the Alpha channel to get the most recent update.

It would help as well to know whether this message appears right when the sync starts or partway through.

Once we have your log and version details, we’ll review them and see if we can reproduce the same behavior on our end.

Best regards,

John