Update #100443

https://thebrain.zendesk.com/agent/tickets/100443

Hello Jeff,

Thank you for sending the full zipped Brain folder and for giving us access to the Dropbox file.

We received the link and the Dropbox invitation has been merged into this request. Since this remaining Brain does not have a .brz, .brainzip, .brain, or .brn file, I’m going to have the folder structure reviewed before giving you any further steps.

Please keep the original folder and the zipped copy unchanged for now. Do not rename, remove, or edit any of the internal files while we review the recovery options.

Best regards,

John