Antivirus blocking install #99781

https://thebrain.zendesk.com/agent/tickets/99781

Hello Marie,

Thank you for the detailed steps and the log, that helps clarify what’s happening

I see you’re currently on version 15.0.101.0, which is an early build. We’ve made many improvements since then, so the first step would be to update to the latest version.

You can download it here:

https://thebrain.com/download-windows-update?v=15.0.531.0

After installing, please also make sure your update channel is set to Alpha:

• Main Menu > Settings > Device > Update Channel > Alpha

If you still run into the same issue after updating, it’s likely related to Webroot blocking a required component (venus.dll). In that case, we’ll walk through adding the proper allow or exclusion settings in Webroot.

Let me know how it goes after the update.

Best regards,

John