MetaDB reset #94651

https://thebrain.zendesk.com/agent/tickets/94651

Hello Herman,

Thank you for your patience as we worked on this issue.

To help resolve it, a MetaDB reset should do the trick. Here’s how to complete it:

For Windows:

1. Go to C:\Users\[your username]\AppData\Local\TheBrain\MetaDB.
   • If AppData isn’t visible, click View at the top of the window, then Options on the far right. In the Folder Options window, go to View again and select Show hidden files, folders, and drives.
2. Rename the file TheBrainMeta.db to TheBrainMeta.db.old.
3. Restart TheBrain and log in once again.

For Mac:

1. Open Finder.
2. Click Go > Go to Folder and enter ~/.TheBrain/v9/MetaDB.
3. Rename the file TheBrainMeta.db to TheBrainMeta.db.old.
4. Restart TheBrain and log in once more.

This reset will prompt TheBrain to rebuild your Brain listings. You’ll need to log in again and re-set your preferences as necessary.

If the issue persists after this reset, please send us a new Output.log file following these steps, and we’ll take another look to ensure everything’s running smoothly.

Thank you once again for your patience, and please let us know if there’s anything else we can assist you with!

Best regards,

John