App won't run? raymond macos #99897

https://thebrain.zendesk.com/agent/tickets/99897

Hello Raymond,

Thank you for the detailed update.

It sounds like your iMac may still be on an older or incomplete build, especially since you’re seeing the message that the Brain requires a newer version.

Please install the latest available version using this link:

https://thebrain.com/download-mac-update?v=15.0.523.0

After installing, try opening TheBrain again and then access your Brain.

If the application still does not launch, please send us your log file so we can take a closer look:

• Open Finder

• Click Go > Go to Folder

• Enter: ~/.TheBrain/v9/Logs

• Locate the file Output.log

• Attach it to your reply

Once we have that, we can see what is preventing it from starting on that machine.

Best regards,

John