BrainBox Not Syncing Between iPhone and Desktop #100971

https://thebrain.zendesk.com/agent/tickets/100971

Hello,

Thank you for the update.

BrainBox changes can sometimes take a short time to appear on another device, especially right after adding or deleting items, so please allow a few minutes for the changes to sync.

Could you please try the following?

• Make sure TheBrain is open on both your iPhone and desktop.
• Confirm that both devices are signed into the same TheBrain account.
• On both devices, try closing and reopening TheBrain, then check BrainBox again.
• After adding or deleting a BrainBox item on one device, please wait a few minutes and then check the other device.

If the desktop BrainBox still continues to show the old contents after that, please send us:

• the email address used to sign in on the iPhone
• the email address used to sign in on the desktop
• the desktop operating system
• the TheBrain desktop version/build
• the TheBrain mobile app version, if available

It would also be helpful to know whether regular Brain changes are syncing between the iPhone and desktop, or if the issue is only affecting BrainBox.

Best regards,

John