Unsafe names Lori #97812

https://thebrain.zendesk.com/agent/tickets/97812

Hello Lori,

Thank you for your patience, I understand how frustrating it must be to have this delay, especially when it’s blocking important updates for your team. We’ve reviewed the logs and believe we’ve found the cause of the sync issue.

It appears there are a few attachments in the Brain with illegal “:” characters in their file names, which can prevent syncing from completing. Here are three examples we’ve found (there may be others):

• ESTIMATED:DRAFT/DRAFT\_ K-1 G Squared Opportunities Fund IV - Series M-2 Kevin Contreras Trust_2024.pdf
• ESTIMATED:DRAFT/DRAFT\_ K-1 G Squared Opportunities Fund IV - Series B-5 23andM_Contreras, Kevin_Trust 2024.pdf
• Benchmark:Aqua Metals 2024.pdf

Please try searching for these files in TheBrain and rename them so that the colon ( : ) is removed from the file name. Once renamed, try syncing again and let us know if the problem clears up.

If you know how these files came to have “:” in their names, please let us know, that will help us prevent it in the future.

Best regards,

John