Update on #94566

https://thebrain.zendesk.com/agent/tickets/94566

Hello/السلام عليكم Amir,

Thank you for your patience. Based on our analysis, it seems that the issue may be related to a misconfiguration or network security setting on your end.

Could you please try the following steps:

1. With TheBrain closed, navigate to your files and delete the current Output.log file.
2. Launch TheBrain, replicate the issue, and then capture the new Output.log file.
3. Send us the new log file so we can investigate further.

Additionally, could you confirm if you are using any antivirus or network security software on your system? For example, some network-wide ad blockers (like Pi-hole or similar tools) may cause conflicts with certain processes in TheBrain.

This information will help us narrow down the issue and move closer to a resolution.

Best regards,

John