Final reply to Jaan #97731

https://thebrain.zendesk.com/agent/tickets/97731

Hi Jaan,

Thank you again for sending in the log file and clearly outlining the steps that led to the crash.

We reviewed the log and didn’t find any critical errors related to the issue. Aside from some general network timeouts (which are unrelated), everything looks normal. We also attempted to replicate the issue internally but haven’t been able to reproduce it so far, which suggests this may be a rare or system-specific edge case.

That said, the upcoming v15 release is built on an entirely new engine, not just a reworked Notes Editor, but a major architectural overhaul that significantly improves stability and performance. This issue will not carry over.

In the meantime, your current workaround using keyboard shortcuts is a smart one. If the crash happens again or you notice a consistent trigger, feel free to send us another log and we’ll gladly take another look.

Let me know if you have any other questions.

Best regards,

John