TheBrain Android unable to sync (Unknown state)

Widget Name: TheBrain Technologies

Date: 2025-01-14 00:48:23

Email: unknown@example.com

Name: unknown@example.com

     01:38:01 - unknown@example.com: My Brain on my android device does not want to Sync. It is given me a Sync Error of Cnnot sync: Brain is in an unknown state.;

     01:38:22 - ysuratwala@thebrain.com: Hello, thank you for reaching out;

     01:39:27 - ysuratwala@thebrain.com: This is bizzare, could you please send us the output.log file to us?

To do so navigate to settings > Support > Email Log file > send it to support@thebrain.com;

     01:39:51 - ysuratwala@thebrain.com: Once we have the output.log file we can start investigating the issue;

     01:40:53 - ysuratwala@thebrain.com: We did a quick maintenance check earlier this morning, thought we are not sure if the issue you faced is correlated, we will know once we have the log file;

     01:40:59 - ysuratwala@thebrain.com: I appreciate your cooperation;