Problem on web brain opening videos #99475

https://thebrain.zendesk.com/agent/tickets/99475

Hello,

Thank you for writing in, I understand why this would be concerning, especially with a Brain that contains many embedded videos.

First, just to confirm scope, does this behavior occur:

• In the web client only, or
• Also in the desktop app (TheBrain 14 or 15)?

The web client currently has more limited support for embedded and inline media playback compared to the desktop apps, so knowing where you’re seeing this will help narrow things down.

If this is happening in the desktop app, please check the following based on your version:

If you’re using TheBrain 14:

Open Options > Preferences > Behavior > Content Preview

Make sure options related to showing attachments and media previews are enabled

If you’re using TheBrain 15:

Open the main menu (three-line / burger menu)

Go to Settings > User > Content Area

Check that options such as opening URL attachments in the browser and showing attachments in the content area are enabled

If the videos still do not open after confirming these settings, please let us know:

• Which client you’re using (Web, Desktop 14, or Desktop 15)
• Your exact version number
• Whether the videos are local files or embedded web videos

We’ll take it from there.

Best regards,

John