Potential issue graphics driver (michael) #95700

https://thebrain.zendesk.com/agent/tickets/95700

Hello Michael,

Thank you for your patience as we reviewed the issue. Based on your input, we believe we may have identified a potential culprit. To confirm, we’d like to ask you to run a few quick tests.

1. Could you please send us the Output.log file along with the detailed specifications of your device? (To do so, Please navigate to the toolbar at the top left, select Help > Open Log Directory > Attach the log file as you email back🙂 )

2. As a quick test, try disabling hardware rendering in TheBrain. (In the top left toolbar navigate to Options > Preferences > Experimental > Under troubleshooting > Check "Disable Hardware rendering")If this doesn’t resolve the issue, it could indicate a driver-related problem.

Your feedback will help us pinpoint the root cause and provide a more accurate solution.

Looking forward to your response!

Best regards,

John