Account Activation / Login Help #101102
https://thebrain.zendesk.com/agent/tickets/101102
Hello Rahul,
Thank you for reaching out.
I checked the email address you wrote from, and there is a TheBrain account under:
That account also has Brains associated with it, so please make sure you are signing in with that exact email address.
Please try signing in through the web client first:
If you can sign in there, then reopen the desktop or mobile app and sign in with the same email address.
If you still see the “account not activated” message, please send us a screenshot of that message and let us know where you are seeing it, such as Windows, Mac, iPhone, Android, or the web client.
Please also check your spam/junk folder in case the activation email was filtered there.
Best regards,
John