Unable to sync + meta db reset #95453

https://thebrain.zendesk.com/agent/tickets/95453

Hello Gilles,

Thank you for reaching out and providing details about the synchronization issue. I understand how this can impact your workflow, so let’s address it by resetting your MetaDB. Please follow these steps on your Windows machine:

1. Close TheBrain: Ensure the application is fully closed.

2. Navigate to the MetaDB folder:
   • Open File Explorer and go to C:\Users\YourUsername\AppData\Local\TheBrain\MetaDB. (Replace YourUsername with your actual Windows username.)

3. Rename the MetaDB file: Find the file named TheBrainMeta.db and rename it to TheBrainMeta.db.old.

4. Restart TheBrain: Relaunch the application and log in.

If you see an interrupted sync dialog during this process, please choose Start Over rather than Resume to perform a fresh sync.

If the issue persists, please let us know and send a new log file so we can assist further.

We’re here to help and will work with you to get everything back on track!

Best regards,

John