End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
Open in TheBrain

Metadb reset #95256

https://thebrain.zendesk.com/agent/tickets/95256

Hello Jan,

Thank you for your patience as we investigated the issue. After reviewing the log files you provided, we’ve identified the root cause.

Before proceeding, please ensure you have backups of your Brains as .brz files or have them synced via the cloud to avoid any data loss.

To resolve the issue, a MetaDB reset should help. Please follow these steps:

For Windows:

  1. Navigate to:

C:\Users\[your username]\AppData\Local\TheBrain\MetaDB.

Note: If AppData is not visible, enable hidden files by clicking View at the top of the window, then selecting Options > View tab > Show hidden files, folders, and drives.

  1. Locate the file named TheBrainMeta.db and rename it to TheBrainMeta.db.old.
  1. Restart TheBrain and log in again.

Please make sure that you are in the right directories when attempting this fix. Avoid putting files in Onedrive folders.

If you encounter any further issues, please send us a fresh log file, and we’ll be happy to assist further.

Thank you for your cooperation, and we appreciate your continued support!

Best regards,

John