How to reset password with 2fa #98614

https://thebrain.zendesk.com/agent/tickets/98614

Hello,

Thank you for reaching out.

With 2-factor turned on, the simplest way to change your password is to use the reset flow:

1. Go to https://app.thebrain.com/login
2. Click Forgot password
3. Enter your account email and follow the link you receive
4. Complete your 2-factor prompt if asked, then set a new password

For reference, here is our 2-factor guide:

https://thebrain.com/docs/two-factor-auth

If you prefer, I can also send a direct password reset link to your email.

Best regards,

John