Sync issue log file lisa #97826

https://thebrain.zendesk.com/agent/tickets/97826

Hello Lisa,

Thank you for letting us know, and I’m sorry you’ve been stuck with sync not working this past week. I’d like to get this resolved for you as quickly as possible.

To investigate, we’ll need to see the log file from your Mac. Could you please try to run a sync, and right after it fails, send us the log file?

Here’s how:

1. Open TheBrain.
2. Click the top-left menu (with your initials).
3. Choose Support > Email Log File.
4. This will open an email draft with the log attached – just send it to us.

That log will give us the details of what’s preventing the sync so we can get you back up and running.

Thank you again for your patience, Lisa. I’ll keep an eye out for your log file.

Best regards,

John