TheBrain error #96669

https://thebrain.zendesk.com/agent/tickets/96669

Hello Mark,

Thank you for reaching out and for sending in the screenshots and log files, they’ve been received, and I appreciate you taking the time to share them.

I’ve passed the information along for review, and we’ll be taking a closer look at the issue. I’ll follow up with you as soon as we have any updates. In the meantime, thank you for your patience,we’ll do our best to get this resolved as soon as possible.

Looking forward to getting this sorted for you.

Best regards,

John

We’d really appreciate it if you could share any additional details that might help us pinpoint the issue, for example, anything specific you were doing just before the crash or when the error occurred. Even small steps leading up to it can be helpful in narrowing down the cause.