Reply to eric goldberg machine issue #99067

https://thebrain.zendesk.com/agent/tickets/99067

Hello Eric,

Thank you for sticking with this. I want to be upfront about where things stand so we don’t keep sending you in circles.

At this point, we’ve exhausted the meaningful troubleshooting steps we can take on this specific machine. The behavior you’re seeing is consistent with required Windows dependencies being unavailable or blocked at the system level, and since this is a managed environment, that’s not something we’re able to override from within TheBrain.

I also understand the bind this creates, since v14 can’t open these Brains without Light Sync being disabled from v15, and v15 isn’t able to run on this machine.

The only viable path to unblock things would be to open v15 on another machine, even temporarily (a Mac or a non-managed Windows system), just long enough to disable Light Sync and stabilize the Brains. After that, you should be able to continue working in v14 on this system.

I know this isn’t an ideal situation, and I appreciate your patience while we’ve worked through it.

Best regards,

John