Graphics Visibility Issue #94609

https://thebrain.zendesk.com/agent/tickets/94609

On one of my brains, specifically “Homeless – A Beginners Guide” I was working on an old iPad with both the Vulcan location open and the brain open, because I cannot make the type of changes I was seeking which of the brain open.

I inadvertently fumble fingered something on the Vulcan location and now TheBrain on my units and desktop will not show the graphics within “Notes”.

However, they do show up on the Vulcan location.

Have I given you enough information to clue me in too whatever choice or command I messed up so that I can fix this?

My apologies for submitting it this way, I was looking for a way to submit a ticket and cannot find it and that’s on me, as I am currently in a medical issue that is disabling, and I cannot get to my desktop to try and handle this.

Thank you

Hello,

Thank you for reaching out. I’m sorry to hear about the difficulties you’re experiencing. I am not sure what could've caused this, but the following steps can shed some light:

• Check on a Laptop: If possible, try accessing the brain on a laptop (Mac or Windows) to see if the graphics appear there.
• Open the Containing Folder: If the graphics are still missing, open the containing folder for that thought to see if the files are present.
• Copy and Paste: If the graphics are located in the folder, you can copy and paste them back into your notes.

If you continue to encounter issues, please let me know, and we can explore further options.

Thank you for your understanding, and I hope you feel better soon!

Best regards,

John