Windows blocking some dll. from the brain #97927

https://thebrain.zendesk.com/agent/tickets/97927

Hello James,

Thank you for writing in and for sharing the exact message you saw. This happens when Windows flags one of TheBrain’s components as coming from an “unknown publisher.”

Here are a couple of things you can try:

1. Unblock the app:
   • Right-click the TheBrain application.
   • Select Properties.
   • On the General tab, look for an “Unblock” checkbox near the bottom.
   • If you see it, check the box, click Apply, then restart TheBrain.
2. Check with IT (if on a managed machine):
   • If your computer is managed by your organization, administrator policies may be blocking the file. In that case, you’ll need to contact your IT department so they can whitelist TheBrain.

Please give that a try and let me know how it goes. If the issue continues, we can take a closer look together.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John