update to MAC App Cannot see Brains #99415

https://thebrain.zendesk.com/agent/tickets/99415

Hello Erik,

Thank you for the screenshot, that helps, but it also highlights something we need to clarify.

The message shown in the screenshot looks like the prompt you’d see when trying to open a Brain that the signed-in account does not own or does not have full access to. That doesn’t quite line up with your description of the GNG Brain opening normally on the web and on other devices.

To help us resolve this, could you please confirm the following:

1. On this Mac, which email address are you signed into in the desktop app?
2. You can check this under Main menu > Account.
3. In the web client, when you open the GNG Brain, which email address is listed as the owner under Brain Settings > Access & Sharing?

It’s possible that this Mac is signed into a different account than the one that owns the GNG Brain, which would explain why:

• The Brain opens elsewhere
• It does not appear in the desktop Brains list on this device
• The desktop shows a locked access message

Once we confirm the account and ownership details, we can take the correct next step without guessing.

Best regards,

John