Sync issue on Windows 10 and Ipad issue #94575

https://thebrain.zendesk.com/agent/tickets/94575

Hello Jean,

Thank you for reaching out.

• Regarding the issue with Windows 10 and the download process: since there is no specific error message, I recommend letting TheBrain app continue its work without interruption. Be sure not to let your laptop go to sleep during the download, as this can extend the process. In some cases, it may take up to a day, especially if you’re downloading onto a new device for the first time. TheBrain will resume from where it left off if it gets interrupted.

• Regarding the iPad iOS toolbar issue:We are aware of the issue affecting the search bar, toolbar, and other features not functioning properly in the latest iOS 18 update for iPad users. Rest assured, our team is actively working on a fix.

In the meantime, you can use a temporary workaround by accessing http://app.thebrain.com  through your iPad's browser to continue using TheBrain without any issues.

Alternatively, we invite you to try our latest build, Deku, which includes AI functionality and several exciting new features and enhancements. You can download Deku via TestFlight here: https://testflight.apple.com/join/Qb9823NY The Deku build is fully functional.

Thank you for your patience, and feel free to reach out if you need further assistance!

Best regards,

John