Why pdf goes as url sometimes not raw document when adding to brainbox #94564

https://thebrain.zendesk.com/agent/tickets/94564

Hello Lisa,

Thank you for reaching out!

I apologize, but the video link you sent was marked as private, so we couldn't access it. However, I’m assuming this is the issue you’re encountering:

When you open a PDF from a website, it typically opens in preview mode, which means the PDF hasn’t been downloaded to your computer yet. This could be why it appears as a URL. If you download the PDF directly from the webpage and then attach it, it should display the entire document rather than just the URL.

If you have any further questions or need additional assistance, please let me know!

Best regards,

John