Input misaligned (Networking issue and fonts) #95939

https://thebrain.zendesk.com/agent/tickets/95939

Hello!

Thank you for your patience as we reviewed the issue.

The problem you're encountering seems to be related to a networking issue that is preventing TheBrain from downloading the necessary default fonts from our servers (http://fonts.thebrain.com). This could be due to several factors, and here are some steps you can try to resolve it:

1. Check for VPNs or Proxies: If you are using a VPN or proxy, temporarily disable it, then quit and relaunch TheBrain to see if the fonts download successfully. These tools can sometimes interfere with connections to our servers.

2. Network Settings: Ensure your internet connection is stable and that there are no firewalls or other network restrictions blocking access to our servers.

3. Geographic Location: If you are located in a region with restricted access to certain web services (such as China), this could be contributing to the issue. If this might be the case, let us know, and we can provide further guidance.

Please let us know if the issue persists after trying these steps, and we’ll be happy to investigate further.

Best regards,

John