Sync cloud fails #95966

https://thebrain.zendesk.com/agent/tickets/95966

Hello Earl,

Thank you for your patience as we reviewed and worked on the issue.

To resolve the issue with the "old brain" that you cannot access, please follow the steps below:

1. Open the Brains List: Launch the desktop client and navigate to the list of your Brains.
2. Determine the Brain's Location:
   • If the Brain is local:
     • Right-click on the Brain and select Delete Local Brain.
     • If this action results in an error, please let us know and send us a new Output.log file for further investigation.
   • If the Brain is remote:
     • Right-click on the Brain and select Delete Remote Brain.
     • If this action fails, please go to https://app.thebrain.com, locate the same copy of the "old" brain, right-click on it, and select Delete Brain.

Once you’ve completed these steps, please let us know if the issue persists or if you encounter any errors during the process. We’re here to help!

Best regards,

John