Reset on Android #97100

https://thebrain.zendesk.com/agent/tickets/97100

Hello again Anders,

Thanks for the follow-up.

On Android, I recommend not just uninstalling TheBrain, but also manually clearing the app’s cache and storage data first. Here’s how:

1. Go to Settings > Apps > TheBrain
2. Tap Storage & Cache
3. Select Clear Cache, then Clear Storage
4. After that, uninstall and reinstall the app from the Play Store

This ensures all app data is fully reset, which can often resolve sync or performance issues.

That said, it looks like your device may fall into the lower-end range with only 4 GB available for apps. Once that space gets near full, it can impact performance across all apps,  especially ones that handle larger sync data like TheBrain. Clearing out unused apps or files might help temporarily.

Removing unused apps or files may help, but long-term, it could be worth considering a device upgrade. Newer tablets like the Poco Pad offer more storage at a very reasonable price.

Let me know if you have any other questions or if there's anything else I can assist with.

Best regards,

John