Brain box not working (Alan) #96927

https://thebrain.zendesk.com/agent/tickets/96927

Hello Alan,

Thank you again for your patience and for providing the screenshot during your chat with Brigitte.

After reviewing the situation with our team, BrainBox appears to be working normally at the moment. To help get everything working on your end, could you kindly try the following steps:

1. First, click the small blue arrow icon you see in your screenshot.
   • Sometimes the extension just needs a manual refresh to resume working.
2. If BrainBox still does not respond after clicking the arrow, try clearing your browser’s cookies and cache.
   • After clearing, restart your browser and attempt to use BrainBox again.
3. Once BrainBox is active, please try saving a few different, unrelated webpages to BrainBox.
   • This will help confirm that everything is functioning properly across different sites.
   • If there are any sites that do not load, please send us those URLS in your reply to us for us to test.

If you continue to experience any issues after trying these steps, please let me know and we’ll be happy to assist you further.

Thank you once again for reaching out, and for bringing this to our attention.

Best regards,

John