2FA Authenticator Code/Recovery key issue #96286

https://thebrain.zendesk.com/agent/tickets/96286

Hello Renato,

Thank you for your patience. Let’s go over the two-factor authentication (2FA) process to make sure everything is set up correctly.

When logging in with 2FA, TheBrain asks for a six-digit code generated by the Google Authenticator app (or another authenticator app) that refreshes every 30 seconds.

To clarify:

• Are you entering the six-digit code currently displayed in your Google Authenticator app, or are you entering the longer Recovery Key?
• When you set up 2FA, did you save the Recovery Key somewhere safe? This key is different from the six-digit codes and is only used for recovery or setting up a new device.

If you are entering the correct six-digit code but are still unable to log in, let us know so we can look into the next steps.

Looking forward to your update!

Best regards,

John