Upgrade issues (Ewan) #96770

https://thebrain.zendesk.com/agent/tickets/96770

Hello Ewan,

Thank you for reaching out!

It sounds like the app may not have fully recognized the license upgrade just yet. When that happens, a quick refresh usually does the trick. Please try the following steps:

1. Log out of your account in the app
2. Fully close and restart the app
3. Log back in using the same email associated with your license

This will prompt the app to recheck your license status and should resolve the Pro feature warning.

If the issue continues after that, just let me know and I’ll be happy to assist further.

Best regards,

John