End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
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Reply to DOm regarding Safari problem #97675

https://thebrain.zendesk.com/agent/tickets/97675

Hi Dom,

Thanks again for your patience while we looked into this. Since Safari 18.5 is working normally on our side, this may be related to a setting or configuration specific to your Mac. To help narrow things down, could you please do the following:

  1. In Safari, go to Settings:
    • Click the Security tab and take a screenshot.
    • Click the Privacy tab and take a screenshot.
    • On the Privacy tab, click the Advanced button at the bottom-left (if available) and take a screenshot of that as well.
  1. Check whether Private Relayis enabled on your Mac:
    • Go to System Settings > Apple ID > iCloud > iCloud+ Features
    • If Private Relay is enabled, try turning it off and see if that resolves the login issue.
  1. If the issue persists, try logging in again so the error appears, and note the exact time (ideally in UTC, or in your local time if that’s easier). We’ll use that timestamp to review the server logs.

Once we have these details, we’ll be able to investigate further.

Best regards,

John