Update to #99067

https://thebrain.zendesk.com/agent/tickets/99067

Hello again,

Thank you for your patience while we looked into this.

At the moment, the log file doesn’t show any startup activity from TheBrain 15, which usually means the app isn’t getting far enough into the launch process to write anything, or the log was captured before attempting to open it.

Since you mentioned this is a work computer, the next best step is to try a different installer type:

1. Please uninstall your current TheBrain 15 installation.
2. Download and install the EXE installer (not the MSIX version) from here:
3. https://thebrain.com/products/thebrain/thebrain15
4. After installing, try launching TheBrain 15 again.

If it still doesn’t open:

1. Make sure TheBrain is fully closed.
2. Go to the log location and delete or rename the current Output.log.
3. Attempt to launch TheBrain 15 once.
4. Immediately after that attempt, please send us the newly created Output.log.

That fresh log should give us more insight into where the launch is failing.

Let me know how it goes, and I’ll be happy to review the results with you.

Best regards,

John