Error in Browser (log in credentIals and recently found server issue) #85722

https://thebrain.zendesk.com/agent/tickets/95722

Hello Magnus,

Thank you for your patience as we worked on reviewing the issue. After analyzing the logs, we’ve identified a potential problem that might be related to your login session.

As an initial step, could you please try manually logging out and logging back in? Here’s how:

• Click on the account icon in the upper-right corner of the interface.
• Select Log Out.
• Log back in using your credentials.

Additionally, we’ve recently identified a separate issue with our server that may also be contributing to the problems you’re experiencing. Our team is actively investigating and working on deploying a fix. For now, we recommend holding off on further testing until this issue has been resolved.

We’ll keep you updated as soon as we have more information or a fix is in place. Thank you again for your patience and understanding as we work to resolve this!

Best regards,

John