Sync Differences Between Venom Laptop and Surface Tablet solved #101227
https://thebrain.zendesk.com/agent/tickets/101227
Hello TJ,
Thank you for your patience while we reviewed the logs from both devices.
There appear to be two separate sync issues here.
For the Extender Tracking.xlsx attachment in TJ’s Brain, we identified the cause, and a fix is scheduled for TheBrain 15.0.580. Once that version is available, you can update using:
Main Menu > Help > Check for Updates
If you need to resolve that attachment before 15.0.580 is available, you can do either of the following on the Surface tablet:
Open the affected Brain and turn off Light Sync Attachments:
Main Menu > Settings > Brain > Sync > uncheck Light Sync Attachments
Or, for just that spreadsheet, right-click Extender Tracking.xlsx, uncheck Available Offline, then right-click it again and re-check Available Offline. The next time you open that attachment on the Surface tablet, it should pull the current cloud copy.
For the missing Clients thought/subtree in First Hill Networking, please first check the Web Client:
If Clients and its child thoughts are not showing correctly in the Web Client, please stop there and let us know.
If Clients and its child thoughts are showing correctly in the Web Client, then the cloud copy is likely correct and the Venom laptop may need a fresh local copy of that Brain. Before doing anything with the local copy, please make a full backup/copy of your local Brains folder on the Venom laptop and store it somewhere safe.
After that, the next step is to remove only the stale local copy of First Hill Networking from the Venom laptop and re-download the cloud version. Please do not delete anything from the Web Client or from the cloud.
Best regards,
John