Brain Not Loading #101188

https://thebrain.zendesk.com/agent/tickets/101188

Hello Raymond,

Thank you for reaching out.

We’ll need a bit more information to understand why that Brain is not loading.

Could you please let us know:

• What is the name of the Brain that will not load?
• Are you using Windows, Mac, iPhone/iPad, Android, or the Web Client?
• What version of TheBrain are you using?
• What happens when you try to open the Brain? Does it freeze, show an error, stay blank, or close?
• Does this happen with only one Brain, or with all Brains?
• Was the Brain synced to TheBrain Cloud, or was it local-only?

Please also send your Output.log right after trying to open the Brain.

You can find it here:

Main Menu > Help > Open Log Directory

Then attach the file named:

Output.log

If you cannot open TheBrain far enough to use the menu, you can find the log manually here:

Windows:

%LocalAppData%\TheBrain\Logs\Output.log

macOS:

~/.TheBrain/v9/Logs/Output.log

Best regards,

John