TheBrain Log file Sync issue #96419

https://thebrain.zendesk.com/agent/tickets/96419

Hello,

Thank you for your patience while we review this issue.

From the log file, we see some generic network connection errors when trying to reach api.thebrain.com. This could indicate a temporary sync server issue or a network issue on your side (such as an unstable connection). To help us investigate further, could you please provide the following details?

• Which of your Brains isn’t syncing?
• Which device is failing to sync?
• Which device is successfully syncing (if any)?
• If you try syncing again now on the problematic device, does it succeed or fail?
  • If it fails, does it show an error message, or how do you know it is not syncing?

After attempting to sync again, please send us a new log file so we can take another look.

Looking forward to your response!

Best regards,

John