Conrad Clyburn_ Desktop "Not Responding"Web ""An error has occurred. Please reload and try again" Part 5 #98398

https://thebrain.zendesk.com/agent/tickets/98398

Hello Conrad,

Thank you again for sending the additional log files, they’ve been very helpful.

At this point, the logs haven’t revealed any clear issues, so we’d like to take a closer look directly at your Brain database to understand what’s causing the slowdown. If you’re comfortable sharing it, please create a .brz backup of the affected Brain and send it to us for testing.

To do that:

1. Open TheBrain.
2. Go to File → Backup to Brain Archive (.brz).
3. Save the file somewhere easy to find (e.g., Desktop).
4. Then, either upload it to a file-sharing service (like Google Drive or Dropbox) and share the link with us (please make sure it is accessible by all), or reply to this email with the file attached if it’s under 25 MB.

It would also be worth testing the Brain in TheBrain 15 to see if performance improves, the newer version handles large datasets more efficiently, and you can always return to v14 afterward if needed.

Here’s the download link for v15:

https://thebrain.com/products/thebrain/thebrain15|

Just make sure to open your Brain first, then click the Sync arrow (top right) and uncheck “Light Sync Attachments” before switching between versions.

Once we have your .brz file, we’ll analyze it and see what’s happening under the hood.

Best regards,

John