End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
Open in TheBrain

Latest brain is mising, stuck with old version #97313

https://thebrain.zendesk.com/agent/tickets/97313

Hello,

Thank you again for the detailed chat earlier, I’ve gone ahead and opened this ticket as promised.

To help us understand the situation better and figure out the best next steps, could you please clarify a few details?

  1. Which files are you referring to when you say you “see the files for the most recent brain”? Are these visible in File Explorer, and what is the full file path of a few of them?
  1. What exactly is missingin the version you're currently seeing in the app? For example:
    • Are certain Thoughts missing?
    • Are attachments or notes gone?
    • Or is the structure intact but missing recent updates?
  1. Can you confirm whether you're using multiple TheBrain accounts? Please click your profile icon in the upper right corner of the desktop app and let us know which email(s) you see listed there.
  1. Try logging in to https://app.thebrain.com with both email addresses you might have used, and let us know what you see — especially if one shows your updated Brain and the other doesn’t.
  1. Lastly, there's a chance your recent work was saved while not logged in to the app (in what’s called the U00 local profile). You can test this by logging out of the desktop app, then going to the Brains list and checking if anything shows up that you didn’t see while logged in.

Once we have those details, we’ll be in a much better position to recover your latest version and get everything back in place.

Let me know how it goes!

Best regards,

John