Problems with plex view in iOS #99173

https://thebrain.zendesk.com/agent/tickets/99173

Hello Sheena,

Thank you for writing in, and for the clear description. That behavior is not expected.

Since this is occurring on both your iPad and iPhone and persists after reinstalling the app, the next step is to check the iOS logs so we can see what the app is doing when the Plex fails to render.

Please do the following on one of your iOS devices:

1. Open TheBrain
2. Go to Settings
3. Select Support
4. Tap Email Log File and send it to us

If possible, please also let me know:

• Whether this happens in all Brains or only one specific Brain
• Whether switching views (for example, changing Plex view modes) makes any difference

Once we receive the log, we can review it and advise on the next steps.

Thank you for the kind words about TheBrain 15, and for your patience while we look into this.

Best regards,

John