Issue with The Brain Installation #99154

Hello Raymond,

Thank you for taking the time to write this up and for explaining your setup in detail.

Installation issue

Before we draw conclusions about what’s happening during installation, I’d like to gather a bit more concrete information so we can determine whether this is something we can reproduce or escalate.

Could you please let me know:

• Which version you are trying to install (TheBrain 14 or TheBrain 15), and the exact build number if you have it
• Which installer you are using (EXE or MSIX)
• At what exact point the installer appears to hang (for example, before the progress bar appears, during installation, or when it mentions creating a snapshot)
• Whether temporarily disabling RollBack RX allows the installation to complete successfully

Some system-level rollback or snapshot utilities can interfere with application installers in unexpected ways, so understanding that interaction is important.

32-bit vs 64-bit build

Regarding the comment about a 32-bit Windows build, TheBrain for Windows 11 is 64-bit. If you recall where you saw a reference to a 32-bit version, please let me know so I can double-check it.

Product and design feedback

Your suggestions about snapshot handling and installer behavior fall under product design feedback. To ensure those ideas are properly reviewed and tracked by the product team, the best place to submit them is our UserVoice forum:

https://thebrain.uservoice.com/

Next steps

For now, let’s focus on getting the software installed successfully. Once I have the details above, I can advise on next steps or escalate as appropriate.

Best regards,

John