update to Support request from antonio.vicari@gmail.com #100132

https://thebrain.zendesk.com/agent/tickets/100132

Hello Antonio,

Thank you for the update and for sending the Windows Output.log and screenshot.

For the Windows .brz backup issue, I have what I need for now and will review that with the team.

For the Android issue, the error text is helpful, but could you also send the Android log file from the phone?

Please go to:

Android app > Main Menu > Support > Email Log File

Best regards,

John