Regarding Zendesk Tickets

NEW PROTOCOL.

1. Important tickets: (anything sales related, the question about renewal,)

2. Urgent tickets: (All my brains are lost etc,)

3. Grey area: (Recently purchased but don't know how to use, new customer, I just bought the brain)

Solution:

READ EVERY TICKET EVERY DAY (DON'T NEED TO ANSWER ALL, JUST THE URGENT ONES)

EXCEPTIONS:

1. If Travis is not around, and the ticket is very urgent, send it to Chase.

2. Otherwise go to Travis

Work-In-Progress:

1. Need feedback on new categorization in Zendesk that says whether it is sales, access issue, error, question, feature request, repeat or frequent, by order of importance.