Cloud Storage Usage Not Updating After Cleanup #101180

https://thebrain.zendesk.com/agent/tickets/101180

Hello Aaron,

Thank you for the screenshot.

I see what you mean. The Brain Statistics view shows the internal files size is now about 722.9 MiB, but the Cloud Capacity view still shows the Personal Brain using about 2.1 GB of cloud attachment storage.

Those two values are coming from different places: the Brain Statistics value reflects the current local Brain data, while the Cloud Capacity value reflects attachments stored on the server. If the cleanup has already been completed locally, we need to check whether the removal synced fully to the cloud or whether the cloud storage count has not updated correctly.

Could you please send your Output.log right after syncing the Personal Brain?

You can find it here:

Main Menu > Help > Open Log Directory

Then attach the file named:

Output.log

Also, please confirm how the files were removed. Were the attachments deleted from inside TheBrain, or were files removed manually from a local folder?

Best regards,

John