Robert Wyszyński, BrainBox Drag and Drop Not Saving #100859

https://thebrain.zendesk.com/agent/tickets/100859

Hello Robert,

Thank you for reaching out.

I tested BrainBox on our side and it appears to be working, so this may be something local to the browser, extension, or account session.

Could you please send us a little more detail?

• Which browser are you using? Try with different browsers?

• Are you using the BrainBox Ultra browser extension, or BrainBox inside TheBrain/web client?

• Are you signed in to the same TheBrain account in the browser/extension and in TheBrain?

• Do you have any VPN, ad blocker, privacy extension, or strict tracking protection enabled?

• Does the same issue happen in another browser?

Please also check the BrainBox extension permissions. The extension should not have restricted permissions, and it needs access to file URLs and thebrain.com. Also, please make sure your browser allows pop-ups/redirects and is not blocking third-party cookies for TheBrain.

You can also review the BrainBox help pages here:

https://www.thebrain.com/docs/brainbox

https://www.thebrain.com/docs/brainbox-extension

After checking those settings, please try dragging a small test file into BrainBox again and let us know whether it is stored.

Best regards,

John