Gary’s Syncing Issue (iPad) #96502

https://thebrain.zendesk.com/agent/tickets/96502

Hello Gary!

Thank you for reaching out and for the update. We are currently investigating this issue.

Is everything still working as expected on your end? If possible, please try to replicate the issue once more. If the problem occurs again, kindly send us a log file from your iPad by following these steps:

1. Tap on Login Initials/Settings in the top-right corner.
2. Go to Support.
3. Select Email Log File to send it to us.

This will help us analyze the situation further. Looking forward to your response!

Best regards,

John