Samara v15 issues update and version clarification #100088

https://thebrain.zendesk.com/agent/tickets/100088

Hello Samara,

Thank you for taking the time to write this out, and for including the screenshots, that’s very helpful.

Based on what you’re describing, this looks like behavior we’ve seen in earlier builds of version 15 that have since been addressed. I’d recommend updating to the latest version first, as that will likely resolve several of these issues.

To update:

• Go to Main Menu > Settings > Device

• Set Update Channel to Alpha

• Then go to Main Menu > Help > Check for Updates

After updating, please check if the issues with disappearing names, settings, and icons are still occurring.

On your question about versions, any Brain that has been opened in version 15 cannot be opened in version 14 unless Light Sync Attachments is turned off in version 15 on desktop first.

Best regards,

John