Arran Thomson, sync issue account review #100237

https://thebrain.zendesk.com/agent/tickets/100237

Hello Arran,

Thank you for the update. I understand why this is confusing, especially since the Brain names you are seeing do not seem to match what we were looking for.

Please do not delete or rename anything from either account for now.

To help us verify what is showing on your side, could you please send screenshots of:

• The Brains list while signed in to a.thomson@protonmail.com

• The Brains list while signed in to a_thomson@mailfence.com

• Any sync error shown for the Brain that still will not upload

Here is an example of how the screenshot would look like:

Please make sure the Brain names are visible in the screenshots.

We are still investigating this with you. I’m going to bring your latest update back to the team before giving you any next steps, because I do not want you deleting the wrong remote copy.

Best regards,

John