Sync issue no log file Ron #98144

https://thebrain.zendesk.com/agent/tickets/98144

Hello Ron,

Thank you for reaching out and for sending the screenshots, much appreciated. I understand how important it is to keep your Brains synced so you can share meeting notes and resources with your team, and we’ll work with you to get this resolved as quickly as possible.

To investigate further, could you please send us your log file right after reproducing the nonstop sync issue?

• In the desktop app, go to File > Help > Open Log Directory
• Attach the Output.log file to your reply

Once we review the log, we’ll be able to pinpoint what’s preventing sync and guide you to the next step.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John