Loss of data

Widget Name: TheBrain Technologies

Date: 2025-02-18 00:38:42

Email: barryjanderson@me.com

Name: barryjanderson@me.com

     02:13:10 - barryjanderson@me.com: Barry Anderson is returning if Matt is available;

     02:13:48 - ysuratwala@thebrain.com: Hello, Thank you for reaching out;

     02:14:07 - ysuratwala@thebrain.com: That's great to hear, I will forward the message to Matt :);

     02:15:46 - barryjanderson@me.com: My problem is a loss of data on my computer and my inability to use the cloud files as backup.;

     02:17:06 - ysuratwala@thebrain.com: That is concerning ... May I have the email associated with your account please?;

     02:17:32 - barryjanderson@me.com: I have the directory listing the chain to the data but the data is missing Barryjanderson@me.com;

     02:19:55 - barryjanderson@me.com: When I check, shows all on the computer based program, my most recent brain shows up but therest are grayed out;

     02:20:08 - ysuratwala@thebrain.com: Have you sent an output.log file to us at support@thebrain.com?;

     02:20:23 - barryjanderson@me.com: No;

     02:20:30 - ysuratwala@thebrain.com: If not can you please do so, it will certainly help us in identifying the underlying cause;

     02:21:08 - barryjanderson@me.com: OK where is the output log and how do I send it?;

     02:21:57 - ysuratwala@thebrain.com: To do so, open thebrain > Help (toolbar top left) > Open log directory > email the file there :);

     02:22:08 - ysuratwala@thebrain.com: Email that file to us*;

     02:23:52 - barryjanderson@me.com: Address to?;

     02:24:03 - ysuratwala@thebrain.com: support@thebrain.com :);

     02:25:40 - barryjanderson@me.com: Sent as requested;

     02:26:26 - ysuratwala@thebrain.com: Thank you very much, we shall investigate the issue and follow up from there;

     02:27:11 - barryjanderson@me.com: Thanks, ;

     02:27:21 - ysuratwala@thebrain.com: Will write back to you soonest!;

     02:27:40 - barryjanderson@me.com: Email is  barryjanderson@me.com;

     02:28:02 - ysuratwala@thebrain.com: Noted!;